Terms of Use

1. Operator and agreement

Redirect Desk is operated by Joseph Benjamin Warren, an individual sole proprietor doing business as Utility Grove in Huntsville, Alabama, United States. “We,” “us,” and “our” refer to that proprietor. Utility Grove is an operating brand, not a separate legal entity. Contact: utilitygrove@outlook.com.

These Terms govern the software and its output. Before checkout and authorization of the final export, you must affirmatively accept these Terms and the migration-risk acknowledgment. If acting for a business, you confirm you have authority to bind it. You must be legally able to enter this agreement.

Real purchases are currently unavailable. The Test workflow takes no real payment. Project pricing starts at $8 USD. Count valid unique source URLs, round upward once to the next block of 10, and apply 8¢ per billed source through 500, then 4¢ per additional billed source through the current 1,000-source launch limit. Examples: 250 sources cost $20; 501 round to 510 and cost $40.40; 1,000 cost $60. Applicable tax is separate. Every paid size includes the same complete product. Blank, duplicate and unusable URLs do not count; approved, unchanged and excluded sources all count. Consolidations and destination count do not lower the source count. Your project price is automatic and shown before checkout. One migration. One payment. No subscription. Changing source inventory before checkout requires a new immutable preview and retires the previous unpaid checkout. Previously saved migrations retain their original unambiguous stored pricing rule and price. These Terms do not activate paid sales. An approved payment provider, its applicable terms, and required checkout disclosures will be identified before real checkout becomes available.

2. What the software provides

Redirect Desk generates automated redirect recommendations, validation results, previews, and export files using the inventories and decisions you supply. A migration supports up to 1,000 old URLs and 5,000 destination URLs, with one source origin and one destination origin. You must approve a destination or document an exclusion for every old URL. Excluded URLs generate no redirect.

Matching compares URLs and available titles, H1, descriptions and page text using weighted word overlap. Scores are ranking signals, not probabilities. With your permission, bounded public-page retrieval and live destination checks supplement supplied information. The software does not perform a broad crawl or render JavaScript. Missing data, network failures, limits and outdated observations can leave findings unresolved. Passing validation does not establish that a migration is safe or that a destination is relevant.

The export contains redirect CSVs, decisions, validation reports, exceptions and instructions, plus supported deployment formats when compatible with the complete map. Unsupported formats are identified before checkout. Configuration merging and platform testing remain necessary. This is self-service software; consulting, human migration review, implementation, and ongoing monitoring are not included.

3. Your data and approvals

You are responsible for having permission and a lawful basis to upload and process the data. Do not submit credentials, private access tokens or links, sensitive personal information, or personal customer records. Review every mapping, exclusion, and source-data assumption before approving the snapshot.

Saved previews are immutable. Changed inputs or decisions require a new preview. Your approvals authorize generation of output from that specific snapshot; they do not authorize us to change your website. The Privacy Policy explains storage, recovery, and retention.

4. Implementation and migration risks

You are responsible for reviewing, approving, testing, adapting, backing up, and implementing the redirects and exclusions. Confirm content relevance, current responses, indexing directives, and compatibility with your production environment. Keep backups, test on staging, and monitor after deployment.

Redirect Desk does not deploy redirects and does not access or control your CMS, server configuration, or production environment. An exclusion is not an instruction to delete content or return a particular error response.

Website migrations and redirect changes can affect search rankings, traffic, indexing, URLs, site functionality, analytics, revenue, and other business outcomes. Errors, incomplete data, inappropriate mappings, and implementation changes can cause losses. We do not guarantee rankings, traffic, indexing, SEO performance, revenue, an error-free migration, or any other business outcome. To the extent permitted by applicable law, you accept the risks of using and implementing the output. This does not waive rights or liabilities that cannot lawfully be waived.

5. Checkout, delivery, recovery, and refunds

Before payment you may cancel checkout at any time. When paid checkout becomes available, the checkout will disclose the total and applicable taxes before authorization. Final export generation starts automatically after the server verifies the payment event. A successful return page alone does not authorize delivery.

There is no promised cancellation window between payment verification and automatic export generation. After payment and delivery of the final export, purchases are generally non-refundable, except for material technical failure, applicable law, or payment-provider requirements. If a material technical failure prevents delivery, contact us for correction, regeneration, or a refund as appropriate. A duplicate charge or payment taken without the purchased access should also be reported. We do not require you to abandon mandatory remedies.

Request help or a refund at utilitygrove@outlook.com with your order or job identifier and a description of the problem. Do not email card details, credentials, uploaded inventories, or the complete private recovery link. Refund decisions and processing must comply with the applicable provider’s rules and law; the current $0 simulation produces no charge to refund.

Recovery expires seven days after preview creation, not seven days after payment. The exact deadline is shown before checkout. Checkout, payment, or redownloading does not extend it. Save the ZIP before that deadline. Anyone with the complete recovery link can access the job, so keep it private. No account or recovery email is created. A lost link cannot be reconstructed by the app.

After expiry, access is blocked. Inventories and ZIPs are deleted by the batch process described in the Privacy Policy; deletion is not guaranteed to occur at the seven-day deadline. Minimal acceptance and transaction records are retained separately.

6. Acceptable use

Use the software lawfully. Do not infringe rights, submit malicious content, gain unauthorized access, evade payment or recovery controls, or interfere with the service. We may restrict access when reasonably necessary to address misuse, security threats, or legal obligations, subject to any mandatory refund or other rights.

7. Warranties

To the maximum extent permitted by applicable law, the software, recommendations, validation results, and output are provided “as is” and “as available,” without express or implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted availability, complete detection of errors, or the accuracy, completeness, suitability, or results of output. Non-excludable warranties, guarantees, and remedies remain effective.

8. Liability

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or losses of profits, revenue, traffic, rankings, indexing, business opportunities, goodwill, or data arising from or related to Redirect Desk or its output, even if advised of their possibility.

To the maximum extent permitted by applicable law, our aggregate liability arising from or related to the particular Redirect Desk transaction giving rise to a claim will not exceed the amount you actually paid for that transaction. This applies across claims and legal theories only where lawful. A planned price is not an amount paid, and the $0 simulation is not a paid transaction.

Nothing excludes or limits liability where prohibited by applicable law, including fraud, willful misconduct, gross negligence, death or personal injury, or mandatory consumer rights to the extent such liability cannot lawfully be limited. Mandatory remedies prevail over inconsistent wording.

9. Governing law and disputes

Alabama law governs these Terms, without applying conflict-of-law rules, except that mandatory laws and protections applicable to you remain in effect. Subject to mandatory jurisdiction and venue rights, disputes may be brought in state courts with jurisdiction in Madison County, Alabama, or the United States District Court for the Northern District of Alabama where federal jurisdiction exists. Nothing requires you to give up a mandatory right to bring a claim in your home jurisdiction or another legally required forum.

10. Versions and other provisions

We record the accepted terms version, the exact acknowledgment, the acceptance time, and associated job, checkout, and payment identifiers. A later revision does not retroactively replace the terms accepted for a transaction. A new transaction may require the then-current terms. This version is available here.

If a provision is unenforceable, it applies only to the extent lawful and the remaining provisions continue where permitted. Contact us using the address above with questions about these Terms.